Draft — to be reviewed by counsel before launch
This page is a working draft. It describes how Construction Company Software works today, but it is not final legal text and is not yet in effect. Sections marked [LAWYER: …] are waiting on our attorney.
SMS Terms
Last updated: Draft — not yet in effect
These terms cover text messages sent through Construction Company Software. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Message frequency varies.
1. The Construction Company Software texting program
Construction Company Software is scheduling software used by general contractors and remodelers. Through Construction Company Software, a contractor ("the GC") sends job-related texts to the subcontractors, suppliers and crew they work with: the dates they're scheduled for, changes to those dates, reminders the day before work starts, and requests to confirm. Recipients can reply 1 to confirm, 2 if they can't make it, or open a link to see their schedule. Every text names the contractor it's from.
These are transactional, job-related messages. Construction Company Software texts are never used for marketing or advertising.
Program name: Construction Company Software schedule notifications. [LAWYER: program/brand name as registered with The Campaign Registry (10DLC) and the legal entity operating it]
2. Who receives texts
Only people a contractor works with and adds to Construction Company Software as a contact with a mobile number — usually subcontractors and their crew leads, sometimes suppliers. Construction Company Software doesn't buy, rent or share phone lists, and doesn't text people who haven't been added by a contractor they work with. Homeowner clients get email by default. [LAWYER: confirm whether client texts are in scope of this program]
3. How you agree to texts
The first text to a new number asks for permission and doesn't include any schedule details. Schedule texts start only after you reply YES (or SI) from that phone. Ticking "Send me schedule texts" on your schedule page sends you that permission text; it doesn't turn texts on by itself. Contractors can't turn texts on for you. If you don't reply, we ask at most twice, a day apart. Until you reply YES, the contractor can reach you by email. The full flow, with the exact wording in English and Spanish, is on the opt-in page.
Oak Builders uses Construction Company Software to send you schedule updates for Oak St kitchen. Reply YES to get texts, STOP to opt out.
When you reply YES we confirm once:
Thanks! You'll get schedule texts from Oak Builders. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Agreeing to texts isn't a condition of any purchase or of getting work.
4. Message frequency
Message frequency varies with the work you're scheduled for. Changes are batched, so when several dates move you get one text that summarizes them. Typical messages are: a text when you're added to a job or your dates change, a reminder before your work starts, and a follow-up if a change hasn't been confirmed. Texts aren't sent during the contractor's quiet hours. [LAWYER: confirm whether to state a typical range, e.g. "usually 1–10 messages per week per active job"]
5. Message and data rates
Msg & data rates may apply. Your mobile carrier's normal messaging and data rates apply to texts you send and receive. Neither Construction Company Software nor the contractor charges you for texts.
6. Opting out (STOP)
Reply STOP to any Construction Company Software text at any time to stop texts. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, ALTO and PARAR also work. Because texts come from a Construction Company Software number, STOP turns off texts to your number from every contractor who uses Construction Company Software. You'll get one confirmation and no further texts:
You're unsubscribed from Oak Builders schedule texts sent via Construction Company Software. No more messages will be sent. Reply START to resubscribe.
To start again, reply START (or UNSTOP) from the same phone. Only you can do that: contractors see that you opted out and are told to email or call you instead, and they can't turn texts back on.
7. Help (HELP)
Reply HELP (or AYUDA) for help. You'll get a reply like this:
Oak Builders (Construction Company Software): job schedule texts. Reply 1 to confirm a date, 2 if you can't make it, STOP to opt out. Msg & data rates may apply. Help: support@construction-company-software.com or (555) 010-0199
You can also email support@construction-company-software.com.
8. Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and phone and isn't guaranteed. [LAWYER: supported-carrier statement, if needed]
9. Privacy
We use your phone number only to send and receive these job texts. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy.
10. Contact
Construction Company Software support: support@construction-company-software.com. [LAWYER: support phone number and postal address, if required for the campaign registration]