Texting subs: consent, STOP and quiet hours

What subs receive

When dates change for a sub's tasks, they get one text with the new dates. Construction Company Software waits a couple of minutes after your last edit so several changes go out as one message.

• Reply 1 or YES to confirm
• Reply 2 or NO if they can't make it
• Tap the link to see all their work with you, propose a new date, or add a note or photo

Consent

US carriers require that people agree to get business texts. With a sub's first schedule update, Construction Company Software texts them a short opt-in message naming your company. Schedule texts start only after they reply YES from that phone — that reply is your proof they agreed. Until then, updates go by email if you have one, and the waiting update goes out right after they reply.

You can't mark a sub as agreeing yourself (not when adding, importing or through the API). If they don't answer, tap “Resend request” on their page — we ask at most once a day and twice in total. After that, call them and ask them to reply YES.

STOP, START and HELP

• STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) — the sub gets no more texts from your company. You'll see “opted out” on their contact, and Construction Company Software falls back to email if you have one.
• START — turns texts back on. Only the sub can do this, from their phone; you can't turn texts back on after a STOP.
• HELP — replies with your company name and how to reach you.

Quiet hours and language

Texts aren't sent during quiet hours (default 7pm to 7am in your time zone); they wait until morning. Set each sub's language to English or Spanish on their contact.