Working offline & fixing sync problems

Keep a job on your phone before you lose signal

New plan revisions download by themselves: every time you open the app with signal, when the signal comes back, every 15 minutes while it's open, and in the background on Android when the app is installed.

1. Open the menu → Offline & sync (or go to /app/offline).
2. Check each job you'll be on. Construction Company Software downloads its schedule, plan sheets, punch list, forms, open RFIs and submittals, and the last two weeks of daily logs.
3. Leave the app open until it says “Synced”. Big plan sets can take a few minutes on LTE — Wi-Fi is faster.

What works with no signal

• Reading: schedules, plan sheets (with pins and markups), punch list, forms, RFIs, submittals and recent daily logs of jobs you kept on the phone.
• Daily logs: start or edit today's log and take photos — photos are kept on the phone and upload later, attached to the right log.
• Punch list: add new items, copy an item to other units or rooms, change status.
• Forms and inspections: fill and submit checklists, including photos and signatures. Failed items become punch items once it sends.
• Reviews: answer RFI and submittal review steps and workflow approvals.
• Time: clock in/out (yours or your crew's) and kiosk taps keep the real time they happened.

Where your offline changes go

Everything you enter offline waits in Offline & sync → “Saved on this phone, waiting to send”, and a yellow bar shows how many are waiting. They send in the order you made them as soon as there's signal — no need to keep the page open on most phones, but opening the app speeds it up.

Items that depend on each other wait for each other: a photo for a daily log you started offline uploads after the log is created.

Something won't send

• “Waiting” or “retrying soon” with good signal: tap Retry all. If you were signed out, sign in again — nothing is lost.
• “Failed”: the server refused it. The message says why (for example the item was deleted, the form is missing a required answer, or someone already answered that review step). Fix it in the app, then Delete the failed item.
• Deleting an item also deletes anything waiting on it (like photos for a log that was never created).
• Two people edited the same daily log offline: the last one to send wins for each field. Check the log after both phones sync.

A job or plan sheet won't open offline

• Make sure the job is checked in Offline & sync and shows “Synced” with a recent time.
• iPhone: add Construction Company Software to your Home Screen (Share → Add to Home Screen). Safari deletes saved website data that hasn't been used for a few weeks; installed apps keep it.
• Low storage: uncheck finished jobs. The space used is shown at the top of Offline & sync.
• Still stuck: tap “Reset offline data on this phone”, then check the job again with good signal. Changes waiting to send are kept.

Push notifications and install

• Android / desktop Chrome: tap Install when Construction Company Software offers it, or use the browser menu → Install app.
• iPhone / iPad: Share → Add to Home Screen, then open Construction Company Software from the home screen icon and allow notifications when asked. Notifications only work in the installed app on iPhone.
• No notifications? Check the phone's settings → Notifications → Construction Company Software (or your browser) is allowed, and that Focus / Do Not Disturb is off.