Skip to content
Construction CompanySoftware
Start free
Troubleshooting

Troubleshooting: a sub didn't get the text

Check consent, STOP, phone format, quiet hours and carrier filtering — in that order.

Check these first

  1. Open the sub's contact. Does it say “Texts on”? “Waiting for YES” means they haven't replied YES to the opt-in yet; “No reply — call them” means we've asked twice.
  2. Is it “revoked”? They texted STOP. Only they can turn texts back on by replying START.
  3. Is the phone number a US/Canada mobile with area code? Landlines can't receive texts.
  4. Was it during quiet hours? Texts wait until morning — the notification shows “scheduled”.
  5. Does the sub prefer email? Their preferred channel is on the contact.

Still missing?

Carriers sometimes filter texts with links from new numbers. Ask the sub to save your number, then use Resend. If several subs report missing texts on the same day, check the status page (/status) for a texting provider issue.

Still stuck? Search the help center or check the service status.