Troubleshooting: offline and sync problems

The schedule on my phone is out of date

• You're probably offline — look for the yellow banner. Reconnect and pull down to refresh.
• Still old after reconnecting? Close the app fully and reopen it. The app checks for new data every time a page opens.
• On a shared tablet, make sure you're signed into the right company (top of the menu).

My change didn't save

• “You're offline” — field items (daily logs, punch, inspections, forms, RFI replies, submittal reviews, workflow answers) are queued and send on their own; check Offline & sync (/app/offline). Other changes need signal: re-enter them once you're back online.
• “You can view … but not change it” — your permissions are view-only for that tool. Ask an admin (Settings → Permissions).
• “You're previewing Construction Company Software as …” — an admin is in preview mode, which is read-only. Click Exit preview in the banner.
• “Your trial has ended” — the account is read-only until a plan is picked in Settings → Billing.

Google or Outlook calendar stopped updating

1. Go to Settings → Integrations and check the calendar connection status.
2. If it says error, click Reconnect and sign in again (passwords changes and security reviews disconnect it).
3. Changes sync within a few minutes; recurring jobs retry automatically.

QuickBooks sync errors

Open Settings → Integrations → QuickBooks. Each failed item lists the reason — usually a customer or item that was renamed or deleted in QuickBooks. Fix it there, then click Sync now.

Reset the app on a device

1. Sign out.
2. Remove the home-screen app (or clear site data for Construction Company Software in the browser settings).
3. Open Construction Company Software in the browser, sign in and install again.