Subs & texting
Messages: one inbox for every text conversation
Reply to subs from the app, see automatic replies and keep the history with the job.
How replies arrive
Replies to schedule texts land in Messages. 1/YES and 2/NO are handled automatically and marked as automated; anything else is waiting for you, with an unread count on Today.
Replying
Type a reply and it goes out as a text (or email if the sub prefers email or has opted out of texts). The conversation stays on the sub's contact so anyone on your team can pick it up.
Finding old messages
Use the search box (Ctrl/Cmd + K) and type a word from the message — search covers texts, comments, task notes and daily logs.
Still stuck? Search the help center or check the service status.